FT Front Office

About the Role

The Shift Manager Front Office is responsible for directly overseeing the front office operations on an assigned shift.

Position Responsibilities

• Assists the Manager Front Office in hiring, scheduling, training, developing, evaluating and coaching of employees
• Resolves customer complaints in a manner which promotes positive customer relations
• Provides guidance and supervision to supervisors and representatives to ensure courteous guest service
• Ensures the front desk is running smoothly and efficiently on an assigned shift
• Evaluates and adjusts complimentary dollars issued in order to maintain customer profitability
• Maintains communication between various hotel/casino departments and the front desk to ensure prompt and courteous check in/check out of hotel guests
• This position issues comps but does not comp to the level...

Horseshoe Ridge RV Resort is a brand-new, beautiful, premiere destination campground and RV resort located on a 31-acre property surrounded by the most outstanding ancient oak trees and overlooking a 15-mile view of the rugged beauty of Texas Hill Country. We are looking for a FT Office/Guest Services candidate to join our team! As a proud provider of outdoor recreational activities and camping opportunities, we strive to ensure that our guests have the best possible experience. As a Front Desk team member, you will play a crucial role in achieving this goal. You will be responsible for providing excellent customer service to guests during check-in and check-out, answering phone calls, managing reservations, and assisting guests with various requests. General computer skills, understanding Microsoft software and making reservations experience preferred. Event/activity planning and Newbook experience a plus, but not required. Compensation includes competitive pay for all hours...