Front Desk Support & Enrollment Agent

Position Summary: Under the direction of the Front Desk Supervisor and working closely with operations staff, the Front Desk Support & Enrollment Agent is responsible for assisting with activities related to WRTP|BIG STEP participant flow, front desk and program activities.

The Front Desk Support & Enrollment Agent will also become a certified TSA Agent for processing enrollments through participation in commercial, state, and/or federal programs (TSA Precheck, TWIC, HAZMAT – additional information can be at https://universalenroll.dhs.gov/). The employee performs electronic fingerprinting functions according to the commercial, state, or federal customer’s program requirements. This position will be introduced to various processes, taught how to operate various fingerprinting and document machinery, and trained to navigate through specialized computer software databases.

Requirements

Essential Duties and...