Front Desk Agent - SpringHill Suites

As a Front Desk Agent, you are responsible for participating in all aspects of the front desk operations and providing excellent customer service. You must maintain high standards in all aspects of internal and external service and embrace the Marriott Brand service culture. You will work with the front desk team. You must ensure you maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations, and efficiently completing departmental objectives.

Responsibilities:

• Prioritize and accurately complete essential functions, including but not limited to: reservations, check-ins, check-outs, upgrades, room moves, billing, cash and credit card transactions, operating the switchboard, coordinate delivery of guest requests, deliver safe deposit boxes, and guest follow-up.
• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent...