Field Support Technician

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up on problems brought to the helpdesk by users of cloud infrastructure
• Modifies, moves, and installs new equipment
• Performs technical tasks and provides site support.
• Performs integrity testing and interviews customers to gather information about problems
• Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
• Will perform Data Transfer Agent requests to transfer files between networks.

Requirements

TS/SCI...

CG Tech Services is a growing IT solutions firm focused on small and medium sized businesses of 5-1,000 computers. We provide comprehensive IT solutions, including Windows servers, custom and private cloud, cybersecurity, and regulatory compliance solutions.

Most of our clients are in the Greater Seattle Area. We use several remote access technologies to provide fast and cost-conscious assistance and to reduce the environmental impact of driving.

We're looking for humble, motivated, and emotionally intelligent people to join our team.

The Field Support Technician role is a key contributor to the success of our team. This role provides friendly, professional, and reliable service to our clients by quickly and proactively resolving incidents in their IT environments on time and on budget. The Field Support Technician role will be based on our Seattle Office and will be responsible for addressing requests both remotely and onsite at client sites so must be...

CG Tech Services is a growing IT solutions firm focused on small and medium sized businesses of 5-1,000 computers. We provide comprehensive IT solutions, including Windows servers, custom and private cloud, cybersecurity, and regulatory compliance solutions.

Most of our clients are in the Greater Seattle Area. We use several remote access technologies to provide fast and cost-conscious assistance and to reduce the environmental impact of driving.

We're looking for humble, motivated, and emotionally intelligent people to join our team.

The Field Support Technician role is a key contributor to the success of our team. This role provides friendly, professional, and reliable service to our clients by quickly and proactively resolving incidents in their IT environments on time and on budget. The Field Support Technician role will be based on our Seattle Office and will be responsible for addressing requests both remotely and onsite at client sites so must be...