Facilities Account Manager-B2B Operations

*This is not a remote position

City Wide is seeking a Facility Solutions Manager to be the day to day, one point of contact for the commercial properties where we provide janitorial and other building maintenance services. The Facility Solutions Manager is responsible for the business operations of an assigned client portfolio and provides field support including:

• guidance with starting new clients
• inspections of Independent Contractor (IC) performance and compliance with client requirements
• trouble-shooting customer request/complaints
• coordinating site visits
• developing strong, long-term relationships with clients and Independent Contractors.

Additional responsibilities include:

• negotiating contracts
• procuring supplies for clients
• ensuring high client satisfaction and adherence to a defined scope of work
• growing existing contracts with additional services (upsells).
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