Exhibitor Services Specialist

A qualified Exhibitor Services Specialist will provide frontline customer assistance throughout the event lifecycle. They are proactive, customer-focused, and must be experienced or willing to learn what is necessary to assist the customer, grow revenue, and proactively secure payment for all services.

Responsibilities and Essential Job Duties

Omni-channel Customer Interaction

• Comfortably interface with customers in person, via email, chat, and phone to provide consultative advice about the event and their logistical exhibit requirements
• Details Management: Gather and understand the specifics of customer needs, ensuring clarity and accuracy during the engagement

Data Management

• Data Input, Processing, and Reporting: Proficiently handle and oversee input of customer information, orders, payments, show closings, and other relevant data into...

The Senior Exhibitor Services Specialist will provide frontline customer support throughout the event lifecycle and lead advanced service efforts. They will mentor, assist, and train other Exhibitor Services Specialists and support onboarding and skill development for new and existing associates. The Senior Exhibitor Services Specialist will proactively focus on enhancing the exhibitor experience, improving operational efficiency, and driving revenue growth.

Responsibilities and Essential Job Duties

Omni-channel Customer Interaction

• Proficiently interface with customers in person, via email, chat, and phone to provide consultative advice about the event and their logistical exhibit requirements.
• Details Management: Gather and understand the specifics of customer needs, ensuring clarity and accuracy during the engagement.

Data, Revenue, and Cost...