Escalations Analyst

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices. 

We’re looking for an Escalations Analyst to join our fast-growing support team.   

Reporting to the Manager of Customer Support, you will be charged with providing exceptional customer service as an escalated contact point for our users, our customer support team, and various internal and external stakeholders to support the CRM platform we build, run and support in-house. 

To be successful in this role, you will have a minimum 3 years of demonstrable experience working in a customer...

At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?  

As Member Success Manager, you will lead on / play a critical role in representing the member in the business and will always champion the best outcome for the member. This will result in member loyalty through effective complaint resolution in the broader NAM region.  

Your role involves successfully resolving...