Enterprise Systems Specialist

Position Summary:

This is a highly visible role that ensures that enterprise systems (ERP, CRM, payroll/HRIS, time and attendance, asset management, job costing) are meeting business needs.  It requires someone that can wear many hats:  analyst, developer, data wrangler, and all-around problem solver.   A blend of technical, financial and strong communication skills will be necessary to complete tasks and interact with staff across a geographically dispersed organization. This role requires using effective communication to work closely with employees in the business. Candidates should be effective at multi-tasking and prioritizing their activities.

Overall Responsibilities

Support

• Respond to, prioritize, and resolve various end user submitted requests with a strong sense of urgency due to the critical nature of our financial systems

• Monitor various systems/integrations, resolve...

The Enterprise Systems Support Analyst is responsible for managing Tier 1 production support activities for the Microsoft Dynamics AX and D365 CE environments. This position will partner with a team of analysts and administrators for escalation and resolution of support cases.

 Responsibilities include managing and resolving user support requests for all users in the Organization while meeting appropriate SLAs. 

 Responsibilities

• Serve as a Tier 1 point of contact and internal support for all users.
• Manage the case queues, classifying cases, prioritizing delivery teams, and ensuring cases have met minimum criteria to be worked on by the team or perform the necessary follow up to ensure completeness of information.
• Reach out to stakeholders as necessary for clarity on case requests or coordinate troubleshooting sessions as needed.
• Hands-on case resolution, including outreach and direct interaction...

Position Summary:

This is a highly visible role that ensures that enterprise systems (ERP, CRM, payroll/HRIS, time and attendance, asset management, job costing) are meeting business needs.  It requires someone that can wear many hats:  analyst, developer, data wrangler, and all-around problem solver.   A blend of technical, financial and strong communication skills will be necessary to complete tasks and interact with staff across a geographically dispersed organization. This role requires using effective communication to work closely with employees in the business. Candidates should be effective at multi-tasking and prioritizing their activities.

Overall Responsibilities

• Support
• Respond to, prioritize, and resolve various end user submitted requests with a strong sense of urgency due to the critical nature of our financial systems
• Monitor various systems/integrations, resolve...