Enterprise Customer Success Manager

Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content, unlocking creativity through image recognition, automated versioning, and approval workflows. Air launched in March 2021 and is backed by world-class venture capital firms including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

Location: NYC or Toronto

This is a hybrid role requiring in-office attendance at least 3 days/week.

The Role

As an Enterprise Customer Success Manager at Air, you’ll own a book of business, driving product adoption, expansion, renewals, and customer advocacy. You’ll act as a strategic partner to our customers, ensuring they achieve maximum value from Air while growing revenue through thoughtful account management. This is a revenue-generating role that blends relationship...

Teramind is a global leader in data loss prevention (DLP) and user activity monitoring (UAM) solutions, empowering organizations to secure their most critical data while boosting workforce productivity. Our platform is trusted by some of the world’s largest enterprises across various industries, helping them monitor, detect, and prevent insider threats and manage compliance.

At Teramind, we believe that security doesn’t have to come at the expense of productivity, and we strive to provide our clients with actionable insights that drive smarter decision-making. Our team is driven by innovation, collaboration, and a commitment to building solutions that address today’s most pressing human resources & cybersecurity challenges. We are proud of our culture of hard work, openness, continuous improvement, and customer obsession, always striving to stay one step ahead in the rapidly evolving cybersecurity landscape.

Our Values:

• Innovation: Constantly seeking...

80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely ignored. Until now.

Blink is the world’s first workplace tool designed for frontline employees. Our award-winning platform transforms the working lives of society's most relied-on members.

💻 What will you be doing?

Working with our Customer Success team across the UK, USA and Australia, you'll help us to take our customer-focused ethos to the next level. We’re building a world-class Customer Success function to nurture our customers, ensuring they are getting the most out of Blink. Your responsibilities will include:

• Understanding the business goals of our customers and maintaining expertise on industry trends/practices.
• Making strategic and practical recommendations to maximise the value, adoption and satisfaction our...

About Foresight:  

Foresight is an AI-driven construction project management platform designed to accelerate capital project delivery. It helps owners and contractors manage major and megaprojects efficiently by: 

• Addressing the challenges of megaprojects—investments exceeding $1 billion—by reducing inefficiencies and minimizing waste. 

• Automatically identifying priorities, risks, and action plans from Primavera P6 and Microsoft Project data, placing the project schedule at the center of decision-making for project planners and controllers. 

Key achievements and strengths include: 

• 10x growth in monthly recurring revenue in 2023. 

• Delivering exceptional results for blue-chip clients and driving explosive contract growth. 

• Backed by over 15 years of research and construction industry experience, positioning Foresight at the forefront of transforming...

PhotoShelter is the world leader in Digital Asset Management (DAM) and content workflow solutions. Our tools help marketing and creative teams manage their visual assets in the cloud. Nearly 2,000 world class brands rely on the PhotoShelter Platform to manage, distribute and deliver creative content to their audience. Customers include Major League Baseball, the NFL, NASCAR, Delta Airlines, Wendy's, Special Olympics, FreshDirect and more.

We are seeking a seasoned Customer Success Manager (CSM) to join our Enterprise team and lead the success of our most strategic accounts in the Sports vertical. This role requires a proactive professional with a passion for building strong relationships and driving superior customer value. The ideal candidate will possess deep social media expertise, exceptional communication skills, and a commitment to exceeding client expectations - and a love of sports and sports business.

Responsibilities

...

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 7,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Senior living is deeply under-penetrated with software, and ECP is one of the industry's largest and fastest-growing software companies. Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers.

We are looking for someone to join our team who thrives in a fast-paced, high-growth, and high-performance culture to own the relationships and success of our largest customers. Driving retention, expansion, and advocacy. Someone who is a relationship builder and understands the importance of working both...

The PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow and utilizing the data collected in order to achieve the client's goals. In addition to developing and implementing account-specific strategies to improve our client growth and retention on a portfolio of client accounts, the CSM serves as the voice of the customer, working cross-functionally with product and development teams at PatientIQ to help drive continuous improvement of the platform.

ROLE RESPONSIBILITIES

• Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory
• Coordinate, develop, and deliver quarterly business reviews...

As a Customer Success Manager, your goal is to ensure our customers derive maximum value from our solutions. By understanding their needs and business objectives, you'll be instrumental in their journey, guaranteeing they are fully supported and satisfied at every touchpoint with our organization.

Responsibilities

As our new Customer Success Manager you will:

• Develop and maintain positive relationships with assigned customer accounts, ensuring their needs are met and expectations are surpassed.
• Understand and align with team leadership the strategic goals of each account.
• Monitor customer health metrics, identifying potential issues, and proactively addressing them.
• Deliver training sessions to customers to ensure they are applying our solutions to their fullest potential.
• Act as the primary point of contact for customer inquiries, coordinating with various internal teams to resolve any issues.
• Analyze...

NB: This is a East Coast Based Role - so the candidate should be based in the EST timezone, or willing to work flexibly in that timezone.

80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely ignored. Until now.

Blink is the world’s first workplace tool designed for frontline employees. Our award-winning platform transforms the working lives of society's most relied-on members.

💻 What will you be doing?

Working with our Customer Success team across the UK, USA and Australia, you'll help us to take our customer-focused ethos to the next level. We’re building a world-class Customer Success function to nurture our customers, ensuring they are getting the most out of Blink. Your responsibilities will include:

• Understanding the business goals...

Join us at Gorilla, a pioneering SaaS company reshaping the energy sector landscape. Focusing on innovation, we provide cutting-edge data applications for energy retailers, revolutionizing pricing, forecasting, and portfolio analysis.

Gorilla is a start-up on a fast-paced journey where innovation and your voice matter! We are expanding into the US 🇺🇸 and are on the lookout for passionate individuals to be part of our brand-new team in Austin, Texas.

Dive with us in complex challenges as we spearhead change in the energy and utility industry 🚀

Mission

As a Customer Success Manager, your mission is to drive customer success by building strong relationships, providing strategic guidance, and delivering exceptional service. You will deeply understand customers' needs, tailor solutions to meet their unique challenges, and empower them to maximize the value of our...

• Remote or hybrid position (in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY)
• Large equity stake + competitive salary + benefits
• 4th CS hire, will work directly with the VP to build the CS function from the ground up
• Full-cycle customer success from onboarding, implementation, support, expansion, and retention
• Series A stage opportunity in proven, de-risked market. Be a big part of company going from $1M>$10M in ARR over the next two years

Requirements

Who We’re Looking For

• You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers
• You are passionate about evangelizing the customer marketing/product marketing space
• You are empathetic and highly driven to make customers successful
• You understand how customer pain...

We are seeking a Customer Success Manager for Enterprise to join our remote team. As a Customer Success Manager for Enterprise, you will be responsible for ensuring the success and satisfaction of our enterprise customers. You will serve as the main point of contact for our enterprise clients, understanding their infrastructure, business needs, and goals. Your role will involve building and maintaining strong relationships with customers, providing technical guidance and support, and identifying upsell opportunities. You will work closely with various internal teams, including sales, marketing, and product management, to ensure the best customer experience and maximize customer outcomes.

Cloudlinux is a leading provider of Linux infrastructure and security products, focused on delivering high-quality solutions that help organizations increase operational efficiency. As a remote-first company, we value collaboration, innovation, and employee well-being. Join us and be part of...