Enterprise Applications Support Analyst

• Title: Enterprise Applications Support Analyst
• Rate: $55 - $65/hr DOE (12 month contract)
• Requirements: Prior experience triaging issues related to large ERP system deployment
• Location: Phoenix, AZ (Hybrid - 2 days remote)

Our client, a Fortune 500 company, is seeking an Enterprise Applications Support Analyst with prior experience providing advanced technical and functional support for large-scale ERP deployments . This role serves as the primary escalation point for complex issues arising during the rollout of a new system to thousands of field users across the U.S. Responsibilities include managing and prioritizing support tickets in ServiceNow to identify root causes, working collaboratively with cross-functional teams on system configuration and delivering field user training. Success in this role requires exceptional communication, problem-solving, and...