Director, Product Operations - North America

We are seeking a dedicated and driven manager to guide and develop the team and business processes for our North American messaging products. You will ensure our product operations processes are driven efficiently, required development needs are collected and delivered, and the team delivers high-quality service to our clients. It is crucial for seamless alignment with other organizational components, requiring you to adeptly manage both large and small priorities.  

Your role combines expertise sharing, leadership, and a comprehensive approach focusing on finding ways to improve efficiency through strategies like scalable solutions, cross-functional collaboration, and process automation. 

Responsibilities

• Lead, coach & motivate a team of product operations specialists across various disciplines. 
• Assemble and analyze statistics and documentation for monthly reporting and KPI follow-up, recommend or implement changes. 
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