Director of IT Service Excellence

Join Verinext, a technology company that's not just keeping up with the future, but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. As Fortinet Network Engineer, you'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

Job Summary 

The Manager of IT Service Excellence will serve as product owner and talent manager for the 5-member Service Excellent Team. The Manager is responsible for the design, implementation, and management of the IT Service Excellence framework, ensuring that IT services align with business needs and are delivered efficiently. The role involves leading a team of IT professionals, collaborating with cross-functional teams, and...

Background

This is a newly created position at the new TAT Technologies Charlotte office. The successful candidate is expected to lead a culture change to become an organization known for providing exceptional customer service across our 3 operating companies.

Established in 1969, TAT Technologies (“TAT”) is a fast-growing profitable provider of aerospace thermal management, power and actuation products and repair services. TAT is a strategic global partner to leading players in the aerospace industry and specializes in providing innovative commercial, defense, OEM and repair/overhaul solutions. Our experience, flexibility, and commitment to meeting customer’s requirements have positioned us to be a trusted partner to some of the world’s leading aircraft manufacturers, OEM’s, airlines, MRO’s, air forces and defense organizations. TAT employs more than 600 employees’ worldwide, with facilities in the US and...