Director of Client Success

Reports to

Vice President, Group Engagement, Client Success

Who We Are!

Within 3's virtual engagement platform helps the top life science and pharmaceutical companies in the world to engage more efficiently with physicians and patients. Drugs get to market faster. Patients can be heard. Busy physicians can spend more time with patients. 

We work hard to create a dynamic and collaborative culture where innovation is encouraged. Even as a globally distributed organization, we strive to create and maintain connections that not only make work fun but make our work better!

The Challenge

As a Director, Group Engagement Lead (GEL) you will create and nurture long-term relationships with clients. This role involves working with clients directly and ensures that we are able to resolve any possible issues as well as provide high end client...

This is an integral position within the Nox Health Enterprise Client Success organization responsible for client revenue expansion, client relationship management, contract management and renewal, and successful onboarding of new clients/services.  This role is also the liaison between the client and Nox Health Marketing, Care Operations, Product Management, Financial Operations, and Information Technology to communicate client requirements, enhance client deliverables and resolve problem escalations.

This role will be responsible for strategic client accounts in the direct-to-employer segment.

Responsibilities:

• Expand services and revenue for selected accounts; seek and implement opportunities for increasing revenue velocity, year-over-year growth, and participant engagement.
• Build value-based relationships with client decision makers, key stakeholders and program administrators for assigned accounts.
...

Limbic’s vision is to ensure the highest quality therapy is accessible to everyone, everywhere. The way we do that is by deploying AI responsibly, using it to augment clinical care and reduce barriers to accessing therapy at scale. We’re scaling across the US bringing best-in-class AI products to help clinicians and patients alike.

As Limbic’s Director of Client Success you will play a critical role supporting the implementation and ongoing management of Limbic’s customers in the United States. In this role, you’ll bring an entrepreneurial mindset and proven track record for developing accounts and ensuring success in their adoption of novel technology.

What you’ll be doing at Limbic:

• Design, build and deliver a scalable customer experience from implementation and onboarding through to evaluation and renewal
• Manage implementation timelines, identify and communicate risks, and suggest proactive mitigation plans to ensure effective adoption and...

Training The Street (TTS) is the world’s leading financial learning services company offering targeted and customized training courses to corporate and educational clients.  Through the use of highly effective, intuitive teaching methods in an interactive, multimedia setting, our mission is to teach the everyday valuation techniques and financial modeling skills that experienced professionals use at work in a way that is immediately applicable. 

The Client Success team is responsible for working with our existing customers to create and deliver training programs, both in-person and virtual. The primary role will be to engage with learning and development teams, HR and recruiting specialists, and finance professionals at the most reputable corporate and academic institutions around the country, in order to develop a positive customer experience, foster relationships and sell TTS services. The role also entails managing...

Training The Street (TTS) is the world’s leading financial learning services company offering targeted and customized training courses to corporate and educational clients.  Through the use of highly effective, intuitive teaching methods in an interactive, multimedia setting, our mission is to teach the everyday valuation techniques and financial modeling skills that experienced professionals use at work in a way that is immediately applicable. 

The Client Success team is responsible for working with our existing customers to create and deliver training programs, both in-person and virtual. The primary role will be to engage with learning and development teams, HR and recruiting specialists, and finance professionals at the most reputable corporate and academic institutions around the country, in order to develop a positive customer experience, foster relationships and sell TTS services. The role also entails managing...