Digital Customer Success Manager

Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are building a new Digital Customer Success team and are looking for experienced and dynamic Customer Success Managers (CSMs) who are excited to help shape this new function. This role offers the opportunity to define how we collectively manage and engage with thousands of smaller accounts, ensuring they achieve success and continue to grow with us.

As a Digital CSM, you’ll...

At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become essential to advancing enterprise cybersecurity maturity globally.

Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk.

Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing...

As the Digital CSM you’ll be involved in all aspects of managing the long-tail, scaled, digital customer base.

• Assist in the design and deployment of onboarding new customers onto our digital platform, guiding them through the setup process and ensuring a smooth transition.
• Identify & develop customer archetypes based on business objectives, challenges, and KPIs.
• Develop and execute tailored journeys/plans for customer segments-  outlining clear objectives, milestones, and success criteria
• Monitor customer usage and engagement metrics, identifying opportunities for optimization and improvement against those success criteria
• Provide ongoing training, support, and guidance to customers, empowering them to maximize the value of ActivTrak
• Proactively identify risks and potential issues, implementing mitigation strategies to ensure customer satisfaction and retention.
• Act as a voice of the scaled/VSB...

WHAT WE DO

We are on a mission to empower the world to invest fearlessly.

Nitrogen is the client engagement platform for wealth management firms. Our platform helps firms grow their assets, increase client satisfaction and protect their business. We believe that people should have access to objective and easy-to-understand information as it relates to investing and their own financial futures. The wealth management firms we partner with do exactly that.

WHAT WE ARE ALL ABOUT

Nitrogen is defined by growth. We are a fast-paced, ever-evolving team that loves being at the forefront of technological innovation in the investing space. The work we do takes creative problem solving and a can-do attitude. Every member of our team is a critical player who takes accountability for their work and stewards it with excellence. As a company, we value each other by creating space for everyone to be heard and well supported. We...