Desktop Support - Level II

Grapevine MSP Technology Services seeks Desktop Support Level II professionals to enhance our dynamic team.

As we rapidly and continually expand our infrastructure, your role will involve constructing, maintaining, and troubleshooting crucial systems. You will join a skilled group of engineers known for their technical excellence and dedication to delivering critical support.

Candidates for this Tier II position should deeply understand computer software, hardware, internet applications, networks, and operating systems. The ideal applicant will have strong troubleshooting skills and a keen attention to detail, ensuring high-quality service and reliability.

Responsibilities

• Provide in-depth technical support
• Tier 2 escalation point for Tier 1, when required
• Communicate with the end-user for problem analysis before providing a solution.
• Develop a deep understanding of our company products
• Set...