Desktop Support - Level I

Company Background: 

Headquartered in Chadds Ford, PA, ACS International Resources (ACS) has provided managed IT services and consulting for over 30 years to our clientele.  Our services include providing fully staffed 24/7/365 NOC and Help Desk Support, project management and implementation support, data warehousing and dashboard development, software development, and strategic consulting services to an array of corporate clients that align with their strategies and operations.  

ACS has worked with corporate clients over 30 years including: Mansueto Ventures (publisher of Inc. and Fast Company Magazines), PWXYZ (publisher of Publisher’s Weekly), Lapine Brand Performance Agency, USSC Group, and InterSolutions, among many others!  

Position Background:

ACS is searching for an IT Support Technician to join our team to support our clients in NYC.  The IT Support Technician will...

Grapevine MSP Technology Services seeks Desktop Support Level II professionals to enhance our dynamic team.

As we rapidly and continually expand our infrastructure, your role will involve constructing, maintaining, and troubleshooting crucial systems. You will join a skilled group of engineers known for their technical excellence and dedication to delivering critical support.

Candidates for this Tier II position should deeply understand computer software, hardware, internet applications, networks, and operating systems. The ideal applicant will have strong troubleshooting skills and a keen attention to detail, ensuring high-quality service and reliability.

Responsibilities

• Provide in-depth technical support
• Tier 2 escalation point for Tier 1, when required
• Communicate with the end-user for problem analysis before providing a solution.
• Develop a deep understanding of our company products
• Set...

Delaney Computer Services seeks a highly motivated, customer-oriented Level I Desktop Support Specialist to provide technical support assistance to our clients in a Managed Service Provider (MSP) environment heavily Microsoft 365-based. The successful candidate will be responsible for providing frontline technical support and troubleshooting services related to Microsoft 365 applications, Windows operating systems, and hardware.

Responsibilities:

• Provide first-level client support via phone, email, and remote assistance tools for hardware, software, and network-related issues.
• Diagnose and resolve technical issues related to Microsoft 365 applications, including but not limited to Outlook, Teams, and OneDrive.
• Install, configure, and maintain desktop hardware and software systems for clients.
• Collaborate with other members of the IT team to resolve complex technical issues.
• Monitor and maintain client systems...

At Grapevine MSP, we have the vision to partner with businesses to help them make sound technological decisions by promoting efficiency, security, and innovation. Our team takes pride in its hard work and dedication; we are excited to support the community and existing customers. We are the Central Valley's largest managed service IT firm based in Bakersfield, CA. Starting in 2009, owner and CEO Joe Gregory started the company in the middle of a recession with the vision to partner with small businesses to provide innovative technology solutions. Our team at Grapevine MSP has grown exponentially, with 50+ employees. We serve small to enterprise businesses throughout the Central Valley. Services include proactive IT support, infrastructure management, strategic IT consulting services, phone system solutions, 24×7 help desk services, staff augmentation, managed cloud services, cybersecurity, and more. We attribute much of our success to our fantastic team. We are looking for new...