Customer Support Specialist for voice and chat account

🚀 Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

📞 Responding to inquiries and complaints from customers via voice calls and/or chat
🤝 Providing prompt, courteous, and professional service to all clients
🛠️ Troubleshooting technical issues and escalating complex problems to the appropriate department
🗃️ Maintaining accurate records of all client interactions and transactions
🤝 Collaborating with the customer support team to ensure timely and efficient issue resolution
💡 Identifying opportunities to improve the customer experience and communicating these to the...