Customer Support Specialist, Employee Support

The Customer Support Specialist, Employee Support will be the frontline ambassador, handling customer calls with precision and providing accurate solutions to queries and concerns. This role involves mastering our customer-facing features, guiding users through troubleshooting, and ensuring a positive customer experience.

Beyond resolving issues, this role will include collaborating cross-functionally to drive key support metrics, contributing to the training of new team members, and actively participating in creating a distinctive customer service culture that sets Tapcheck apart as an Earned Wage Access provider.

What You’ll Do:

• Engage with Customers: Handle incoming customer calls with focus on delivering accurate an satisfactor responses to their inquiries and concerns.
• Customer Satisfaction Enhancement: De-escalate situations involving dissatisfied customers by providing patient assistance and...

The Customer Support Specialist, Employee Support at Tapcheck, will be the frontline ambassador, handling customer calls with precision and providing accurate solutions to queries and concerns. This role involves mastering our customer-facing features, guiding users through troubleshooting, and ensuring a positive customer experience. Beyond resolving issues, you will collaborate cross-functionally to drive key support metrics, contribute to the training of new team members, and actively participate in creating a distinctive customer service culture that sets Tapcheck apart as an Earned Wage Access provider. 

What You’ll Do:

• Engage with Customers: Handle incoming customer calls with a focus on delivering accurate and satisfactory responses to their inquiries and concerns. 
• Customer Satisfaction Enhancement: De-escalate situations involving dissatisfied customers by providing patient assistance and empathy,...