Customer Support Engineer

Who are we?

Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving functionality; Oxa MetaDriver, using Generative AI to accelerate and assure the safety of deployments; and Oxa Hub, a set of cloud-based offerings for autonomous fleet management. Our technology is being deployed across the UK and the U.S, and we’re partnering with a fast-growing ecosystem of operators, vehicle OEMs and equipment makers serving autonomous transportation globally as it advances.

Based in Oxford, and with offices in Canada and the U.S, Oxa was founded in 2014 and is  growing rapidly (350+ ‘Oxbots’ to date). Our purpose is to change the way the Earth moves, through an uncompromising focus on safety,...

We are a global company with a mission to advance the art and technology of visual experience. We know that creating an inclusive environment that values and encourages different perspectives is critical for our success, and the success of our people. We are learning, listening and taking action to be better and foster trust in our community. Our goal is to ensure every person working at Foundry feels safe and free to be themselves, to share their ideas or concerns and that there is equal access to opportunities for all.

THE ROLE. 

As Support Engineer you’ll work with a team of customer obsessed support specialists to ensure customers receive technically accurate, timely and consistent responses to their queries. We expect you to be a team player, have good time management skills, enjoy working in a fast-paced environment and be able to take direction when required.

THE RESPONSIBILITIES.

• Works from a...

*Salary: $80,000 - $120,000 annually*

As a Customer Support Engineer, you will be the first point of contact for our customers, providing technical support and troubleshooting assistance via phone and email. You will play a crucial role in ensuring customer satisfaction by resolving issues related to our x86 hardware products and IT solutions.

Key Responsibilities:

• Provide expert technical support for x86 computer hardware, including servers, GPUs, and networking equipment.
• Troubleshoot and resolve issues related to server performance, hardware failures, and network connectivity.
• Assist customers with Infiniband and switch configurations.
• Guide customers through the deployment and management of clusters.
• Manage and troubleshoot Linux systems and configurations.
• Create and use scripts to solve issues and help customers debug problems.
• Collaborate with internal teams to escalate and resolve complex...

NaturalPoint is seeking a Technical Support Engineer for its suite of software and hardware products. The ideal candidate will enjoy communicating with others regarding a wide range of technical topics and troubleshooting issues to resolution.This is a multi-facet position that requires a high level of multitasking skills and understanding of various processes.

Applicants should be detail oriented, meticulous and practice exemplary communication skills. If you are savvy with technology, and if you enjoy helping and teaching others, we would love to hear from you.

Core Responsibilities:

• Respond to customer inquiries through phone and email, answering day-to-day technical questions and helping troubleshoot unexpected problems.
• Assist with demos and answer questions about the use of our technology to solve customer needs.
• Communicate with internal teams to keep all aware of new and developing issues.
• Travel to on-site...

Who are we?

Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving functionality; Oxa MetaDriver, using Generative AI to accelerate and assure the safety of deployments; and Oxa Hub, a set of cloud-based offerings for autonomous fleet management. Our technology is being deployed across the UK and the U.S, and we’re partnering with a fast-growing ecosystem of operators, vehicle OEMs and equipment makers serving autonomous transportation globally as it advances.

Based in Oxford, and with offices in Canada and the U.S, Oxa was founded in 2014 and is  growing rapidly (350+ ‘Oxbots’ to date). Our purpose is to change the way the Earth moves, through an uncompromising focus on safety,...