Customer Success Manager- USA

Role Details: U.S. | Full Time | Remote

Applause Hiring Manager: Derek Beutler, Director of Client Success

Benefits: 100% remote w/ no office mandate | Unlimited PTO | 22 official company holidays | Health care | Life insurance | Stock options | Amazing colleagues | Energetic culture that is positive and celebrates together | Inspiring mission & software product | Ability to grow your career by being early in a fast-growing tech startup

Purpose: The purpose of this role is to manage a group of large customers and to secure 120%+ NRR from them each year. The Senior CSM will accomplish this by ensuring their customers get amazing results from our software, use more of our software each year, and increase their spending each year.

Job Description

The Senior CSM will own a group of Mid-Market and Enterprise clients, and will help them see...

BrightOrder is seeking a dynamic and experienced  Customer Success Manager  to join our Customer Experience team. The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams. This role will be the vital link between our clients,  sales and product teams in ensuring customer success. This role requires strong leadership skills, a deep understanding of customer needs in the technology industry, a high level of curiosity,  and a strong desire to grow within our organization. 

Who are we?

BrightOrder has spent the past 25 years developing technologies to help fleets enhance their fleet operations improving efficiency and profitability. The company develops systems, processes and workflows to assist fleet operators in effectively managing and maintaining their assets. 

We are a dynamic and forward thinking company that is...