Customer Success Manager / Technical Project Manager

We are looking for empathetic, customer-centric individuals to join our team! Customer Success Managers at Toloka covers the end-to-end engagement for enterprise clients, working closely with Account Managers and Solution Engineers to understand the client’s business goals, craft a solution proposal, and deliver the solution in a project-management style. In other words, you will jointly define “value” with the client and you will ensure delivery of this value through a joint success plan.

As you are responsible for the experience the client has with Toloka from day one, you’ll be building meaningful relationships based on the trust that you are the agent of the client’s interest. Ultimately, you impact the businesses of our customers by helping them realize their AI/ML goals, be it in the scope of data labeling / crowd usage or in a bigger scope. If you are a strong communicator with a good AI/ML background, love to work independently in a fast-paced and always-changing...