Customer Success Manager (North America East)

Company:

DigitalGenius is a venture-backed artificial intelligence company delivering practical applications of AI, APIs, Automation, and Analytics to some of the largest and fastest growing customer service operations in the world. We’re a dedicated team of conscientious and hard working young professionals committed to driving CX Excellence in E-Commerce. Our team is headquartered in London with colleagues based across the UK, US, Canada, and EU.

Role:

Customer Success at DigitalGenius owns all post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. 

This role will be responsible for the management and success of new and existing clients across North America and potentially UK. This role is open to candidates in both the US and Canada working East...