Customer Success Manager - Manufacturing

We are seeking a dynamic and experienced Client Success Manager (CSM) to join our team. The CSM is a key role in our organization, responsible for maintaining and expanding relationships with our clients in the manufacturing industry. The CSM will leverage their strong communication skills, strategic thinking, and technical proficiency to understand and meet client needs. They will manage multiple accounts, identify growth opportunities, and ensure excellent customer service. Their deep understanding of the manufacturing industry and our capabilities will enable them to provide tailored solutions and drive business growth. This role requires a unique blend of skills and experiences, including industry experience, problem-solving abilities, and a passion for customer service. The CSM is not just an account manager, but a visionary advocate for the client within our organization.

Requirements

• Educational Background: A bachelor’s degree in business,...

The Customer Success Management team within our Revenue organization is dedicated to making our customers successful with Indeavor’s core products and services throughout the customer journey. 

The Customer Success Manager – Manufacturing Excellence (CSM) will join the team as a subject matter expert with a wealth of knowledge in the manufacturing industry and brings that experience into their daily interactions/engagement with both external customers and internal resources/initiatives.  He/she has worked and/or consulted within a manufacturing facility and is very familiar with labor scheduling practices as well as operational KPIs that drive efficiency for production operations.  

A Customer Success Manager proactively works with their customer portfolio, developing an account strategy based around the following key pillars:

• Realize Value: Have a Success Plan for each account outlining...