Customer Success Manager - Healthcare

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...

Requirements

Define and optimize customer journey to facilitate customer ROI Attainment

• Create and Manage a Success Plan for customers in your assigned segment.
• Define and oversee lifecycle processes/touch points.
• Identify opportunities for continuous improvement.
• Manage and lead the Customer Executive Business Review Process for customers assigned to your segment.
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