Customer Success Manager for Construction SaaS w/ General Contractor experience

The Role

The Customer Success Manager is tasked with owning the success of our customers from launch, to adoption, to full rollout and ongoing growth. You will be part coach, project manager, consultant and product specialist and you focus on ensuring our customers are successful.

This role will be working with General Contractors, so we are looking for someone with previous experience working for a large General Contractor, either as a Project Manager or Project Engineer.

Commercial construction experience at a general contractor is a requirement for the role!!

The job includes helping train and roll out end users for onboarding, assist with pre-sales pilots, working with executive contacts to plan additional adoption, and overall making sure customers see an impact from and renew with Clearstory.

Internally, you will help create our department playbooks and guides so that we can continue to scale the team as the...