Customer Success Manager (Fitness Industry)

As a Customer Success Manager, your role is to create the best client experience possible bridging the gap between our sales, support and coaching teams. Your primary goal will be to enhance our customer satisfaction and loyalty, leading to increased retention and revenue growth.

As a Customer Success Manager you will work directly with clients to help solve their problems and ensure their satisfaction while they are going through a program with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

You will be in charge of resolving conflict in a way that is beneficial to both the company and the client.

You are involved in each client’s journey through our program as an extra touch point for them - handling any issues and responding to all feedback and giving that extra support and pick me up when needed.

You will also lead the quality assurance activities for the Coaching Department,...