Customer Success Manager - Enterprise

PhotoShelter is the world leader in Digital Asset Management (DAM) and content workflow solutions. Our tools help marketing and creative teams manage their visual assets in the cloud. Nearly 2,000 world class brands rely on the PhotoShelter Platform to manage, distribute and deliver creative content to their audience. Customers include Major League Baseball, the NFL, NASCAR, Delta Airlines, Wendy's, Special Olympics, FreshDirect and more.

We are seeking a seasoned Customer Success Manager (CSM) to join our Enterprise team and lead the success of our most strategic accounts in the Sports vertical. This role requires a proactive professional with a passion for building strong relationships and driving superior customer value. The ideal candidate will possess deep social media expertise, exceptional communication skills, and a commitment to exceeding client expectations - and a love of sports and sports business.

Responsibilities

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As a Customer Success Manager, your goal is to ensure our customers derive maximum value from our solutions. By understanding their needs and business objectives, you'll be instrumental in their journey, guaranteeing they are fully supported and satisfied at every touchpoint with our organization.

Responsibilities

As our new Customer Success Manager you will:

• Develop and maintain positive relationships with assigned customer accounts, ensuring their needs are met and expectations are surpassed.
• Understand and align with team leadership the strategic goals of each account.
• Monitor customer health metrics, identifying potential issues, and proactively addressing them.
• Deliver training sessions to customers to ensure they are applying our solutions to their fullest potential.
• Act as the primary point of contact for customer inquiries, coordinating with various internal teams to resolve any issues.
• Analyze...

• Remote or hybrid position (in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY)
• Large equity stake + competitive salary + benefits
• 4th CS hire, will work directly with the VP to build the CS function from the ground up
• Full-cycle customer success from onboarding, implementation, support, expansion, and retention
• Series A stage opportunity in proven, de-risked market. Be a big part of company going from $1M>$10M in ARR over the next two years

Requirements

Who We’re Looking For

• You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers
• You are passionate about evangelizing the customer marketing/product marketing space
• You are empathetic and highly driven to make customers successful
• You understand how customer pain...

We are seeking a Customer Success Manager for Enterprise to join our remote team. As a Customer Success Manager for Enterprise, you will be responsible for ensuring the success and satisfaction of our enterprise customers. You will serve as the main point of contact for our enterprise clients, understanding their infrastructure, business needs, and goals. Your role will involve building and maintaining strong relationships with customers, providing technical guidance and support, and identifying upsell opportunities. You will work closely with various internal teams, including sales, marketing, and product management, to ensure the best customer experience and maximize customer outcomes.

Cloudlinux is a leading provider of Linux infrastructure and security products, focused on delivering high-quality solutions that help organizations increase operational efficiency. As a remote-first company, we value collaboration, innovation, and employee well-being. Join us and be part of...