Customer Success Associate - work from home

The House of Mercier is thrilled to offer an exciting opportunity for a Customer Success Associate to join our remote team. In this vital role, you will be the cornerstone of our customer experience, assisting clients in maximizing the value of our exceptional products and services from the comfort of your home. Your primary objective will be to build enduring relationships with our customers, providing unparalleled support and guidance throughout their journey with us. If you're passionate about customer success and enjoy working in a dynamic and flexible environment, we want to hear from you!

Responsibilities

• Serve as the main point of contact for customers through phone, email, and chat platforms.
• Assist customers in understanding and benefiting from our range of products.
• Proactively manage customer accounts to ensure satisfaction and retention.
• Gather, analyze, and act on customer feedback to help improve services and product...