Customer Solutions Support Specialist I
HSI
N/A
As a Customer Solutions Support I (CSS I), you will provide top-tier support to customers via phone, email, chat, and support tickets. In this role, you'll address a variety of inquiries, including escalated issues, by researching, troubleshooting, and resolving complex challenges across the platforms and software within the HSI family of companies. If you enjoy problem-solving and delivering exceptional service, we’d love to have you on our team!
Location: US-Based Fully Remote Role
Schedule: Monday-Friday 8a-5p PST
Key Responsibilities:
- Student Assistance:
- Assist OSHA 10 and 30-hour students with course purchase, utilization, and progress tracking.
- Collaborate with HSI OSHA Trainers to address inquiries and provide monthly student completion reports for submission to OSHA.
- Technical Support:
- Identify and...