Customer Solutions Specialist

Are you passionate about delivering exceptional customer service? Are you technically savvy and eager to assist customers in navigating through software challenges? If so, we've got the perfect opportunity for you to showcase your talent!

At HSI, we're seeking a dynamic Customer Solutions Support Specialist - Remote to join our team. You'll play a pivotal role in responding to customer inquiries via phone calls, emails, and chats, providing top-notch technical support for our Learning Management Systems (LMS) and proprietary software.

Location: US-Based Fully Remote Role - Equipment Provided

Schedule: Monday-Friday 10am-7pm CST (Central Standard Time) 

Key Responsibilities:

• Respond promptly and effectively to customer inquiries, troubleshooting technical issues related to our platforms.
• Assist customers and students with a range of tasks,...

Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. By creating a great experience for our customers, we have a strong following of repeat customers and the highest ratings in the industry at 4.85 (out of 5) in satisfaction.

In this position, you will learn the ropes of online heating and air conditioning ecommerce and help resolve issues for homeowners and contractors around the country. During the day, you will help...

The Customer Solutions Representative is responsible for providing quality service in all areas relative to serving the end user, the direct sales force, our distribution partners and our internal customers in a dynamic start-up environment. This position will project a professional company image through all written and verbal communication interactions.

Essential Duties and Responsibilities

• Enters customer orders into the ERP system prior to leaving each day and maintains 100% accuracy rating.
• Interact with, and provide support for Sales Management, Direct Sales Representatives and Alphatec Distributors.
• Answers multi-line phone queue promptly while being professional, clear and concise at all times.
• Provides timely and accurate information to all customer requests.
• Responsible for the daily activities within a designated territory including but not limited to: orders, reports, shipments and...