Customer Service Support- Cleveland, OH

Universal Energy Solutions is a renowned company in the energy industry, specializing in providing sustainable energy solutions. We are currently seeking a Customer Retention Representative to join our team in Cleveland, OH. As a Customer Retention Representative, you will play a critical role in ensuring customer satisfaction and loyalty.

At Universal Energy Solutions, we value our customers and strive to deliver the best service in the industry. As a Customer Retention Representative, your main responsibility will be to proactively engage with customers, understand their needs, address their concerns, and provide solutions to retain their business. You will work closely with our sales and customer service teams to develop effective strategies for customer retention and help maintain long-term relationships with our valued customers.

Responsibilities

• Build and maintain strong relationships with customers to understand their needs and concerns.
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