Customer Service Representative- Power Generator

1 Resource Group is seeking a dedicated and customer-focused Customer Service Representative to join our clients team in the power generator industry. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction with their power generator products and services.

Responsibilities:

• Works with customers and Field Service Mechanics to identify required maintenance.
• Advises customers on necessary/suggested services.
• Computes cost of replacement parts and labor to restore lift truck to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.
• Processes parts and/or service sales orders in computer for invoicing.
• Ensures that all paperwork relevant to each lift truck folder is scanned and kept current.
• Processes all...