Customer Service Representative - Order Management

At Our Home, we believe that exceptional customer service is the backbone of our success! We are excited to welcome a passionate Customer Service Representative for Order Management to our dynamic team. If you thrive in a fast-paced environment and enjoy connecting with customers, we want to hear from you!

In this role, you'll be the friendly voice of our company, guiding our customers through the sales order management lifecycle with a commitment to excellence. Your ability to communicate clearly and effectively will play a crucial role in ensuring that our customers' needs are met and exceeded!

Key Responsibilities:

• Answer inbound calls and emails from customers and sales representatives, providing information about estimated time of arrival (ETA), order tracking, and addressing any inquiries.
• Process orders efficiently, including new orders, cancellations, or modifications, while ensuring excellent record-keeping.
• Manage...