Customer Service Quality Specialist

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

The Customer Service- Quality Specialist is responsible for process improvement including gap analysis, quality assurance of calls and continuous education/training of the Customer Care Team.

KEY RESPONSIBILITIES

• Monitor and evaluate customer interactions, including phone calls and emails, to ensure quality standards are met
• Oversee the day-to-day operations,...