Customer Service Manager- Remote USA based only

SureCo is seeking an experienced and proactive Customer Service Manager to lead our customer support team. In this vital role, you will be responsible for developing and implementing customer service strategies that enhance client satisfaction and loyalty while fostering a positive work environment for team members. The Customer Service Manager will collaborate with various departments to ensure seamless service delivery and will play a key role in driving continuous improvement initiatives within the organization.

Key Responsibilities

• Oversee daily operations of the customer service department, ensuring timely and effective responses to customer inquiries.
• Develop and implement customer service standards and policies that align with the company’s mission and objectives.
• Lead, mentor, and motivate the customer service team, providing guidance and support to enhance performance and professional development.
• Monitor customer...