Full-time
Customer Service Lead, Customer Service Associate, Allocations, Shipping
NYC Alliance Company LLC
New York, new york
Customer Service Lead
- Manage, Oversee, and support the Customer Service Associate
- EDI order management
- Process EDI’s daily- monitor files making sure orders are being processed in a timely manner.
- Review any discrepancies against contracts/bulks
- Check inventory availability if no contact/bulk exists- check with Sales prior to processing
- Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
- Follow up with accounts/buyers for EDI revisions/corrections
- 860 order management- review/process in the system. Call out any issues/concerns/discrepancies to sales.
- 855 acknowledgements are being sent with in the accounts timing requirement
- Enter all Production inquires, paper PO’s and non B2B inventory orders
- Check all orders prior to entering- all proper...