Customer Service Advocate

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Customer Service Advocate (CSA) works in a Service Center environment and is the primary point of contact for inbound calls, Live Chat inquiries, and customer support tasks. The CSA’s daily objective is to provide a superior customer experience by collaborating with multiple cross functional operations teams to resolve customer issues.  

Requirements

The following are intended to be examples of the tasks for which the person in this position is responsible.  These tasks are not...

Full Time Customer Service Advocate

Location: Remote, USA

Training Schedule: 7:00am - 4:00pm PST, up to 9 weeks

Work Schedule: 9:00am – 5:30pm PST

GENERAL SUMMARY

The Customer Service Advocate (CSA) works in a Service Center environment and is the primary point of contact for inbound calls, Live Chat inquiries, and customer support tasks. The CSR’s daily objective is to provide a superior customer experience by collaborating with multiple cross functional operations teams to resolve customer issues. Customer support tasks include but are not limited to; new client set up, account and specimen management, clinical and billing support, shipping, equipment, and supply inquires. The ideal candidate will possess healthcare administrative and clerical support experience, be a self-starter, thrive in a fast pace customer-centric environment and embrace...