Customer Service Advocate

Full Time Customer Service Advocate

Location: Remote, USA

Training Schedule: 7:00am - 4:00pm PST, up to 9 weeks

Work Schedule: 9:00am – 5:30pm PST

GENERAL SUMMARY

The Customer Service Advocate (CSA) works in a Service Center environment and is the primary point of contact for inbound calls, Live Chat inquiries, and customer support tasks. The CSR’s daily objective is to provide a superior customer experience by collaborating with multiple cross functional operations teams to resolve customer issues. Customer support tasks include but are not limited to; new client set up, account and specimen management, clinical and billing support, shipping, equipment, and supply inquires. The ideal candidate will possess healthcare administrative and clerical support experience, be a self-starter, thrive in a fast pace customer-centric environment and embrace...