Full-time
Customer Retention Specialist - Work remote, no experience needed
The House Of Mercier
N/A
The House of Mercier is delighted to announce an opening for a Customer Retention Specialist position, which offers the flexibility of remote work. This entry-level role is ideal for individuals seeking to kickstart their careers in customer service, with no experience required! In this role, you will be the voice of our brand, responsible for fostering customer relationships within the exquisite luxury jewelry market. Your primary focus will be to engage with existing clients, collect feedback, and develop strategies that encourage ongoing business and strong customer loyalty. If you possess a positive attitude and are eager to learn, we would love to have you join our team!
Key Responsibilities
- Connect with existing customers to gather insights on their experiences and expectations.
- Develop and implement initiatives aimed at enhancing customer retention.
- Follow up with customers to address any issues and ensure satisfaction.
- Work...