Customer Retention Specialist

Swell is an experience management SaaS platform that transforms how multi-location healthcare organizations collect and manage feedback. We help our clients build strong relationships with their patients and employees by providing tools and strategies to enhance patient experience and drive employee retention. Our platform combines patient feedback, reviews, private feedback, and personalized communication to drive patient and employee retention and satisfaction.

We are seeking a dedicated and results-oriented Customer Retention Specialist to join our team. In this role, you will be responsible for developing and implementing strategies to retain and upsell our existing customer base. Your main objective will be to ensure our customers are satisfied and continue to derive value from our platform.

Responsibilities:

• Respond to inbound requests from customers looking to cancel their Swell services.
• Proactively engage with customers to understand their...