Customer Retention Specialist

The House of Mercier is delighted to announce an opening for a Customer Retention Specialist position, which offers the flexibility of remote work. This entry-level role is ideal for individuals seeking to kickstart their careers in customer service, with no experience required! In this role, you will be the voice of our brand, responsible for fostering customer relationships within the exquisite luxury jewelry market. Your primary focus will be to engage with existing clients, collect feedback, and develop strategies that encourage ongoing business and strong customer loyalty. If you possess a positive attitude and are eager to learn, we would love to have you join our team!

Key Responsibilities

• Connect with existing customers to gather insights on their experiences and expectations.
• Develop and implement initiatives aimed at enhancing customer retention.
• Follow up with customers to address any issues and ensure satisfaction.
• Work...

The House of Mercier is excited to offer a fantastic opportunity for a Customer Retention Specialist role, which allows you to work remotely. This position is perfect for individuals looking to enter the field of customer service, with no prior experience required! As a Customer Retention Specialist, you will play a pivotal role in ensuring our clients feel valued and engaged with our luxury jewelry brand. Your primary responsibilities will involve reaching out to existing customers, gathering feedback, and implementing retention strategies that enhance customer loyalty and satisfaction. If you are enthusiastic, a quick learner, and have a passion for providing excellent service, we welcome you to apply!

Key Responsibilities

• Engage with existing customers to understand their needs and gather feedback on their experiences with our brand.
• Implement retention strategies aimed at increasing customer loyalty and reducing churn.
• Conduct follow-up...

Swell is an experience management SaaS platform that transforms how multi-location healthcare organizations collect and manage feedback. We help our clients build strong relationships with their patients and employees by providing tools and strategies to enhance patient experience and drive employee retention. Our platform combines patient feedback, reviews, private feedback, and personalized communication to drive patient and employee retention and satisfaction.

We are seeking a dedicated and results-oriented Customer Retention Specialist to join our team. In this role, you will be responsible for developing and implementing strategies to retain and upsell our existing customer base. Your main objective will be to ensure our customers are satisfied and continue to derive value from our platform.

Responsibilities:

• Respond to inbound requests from customers looking to cancel their Swell services.
• Proactively engage with customers to understand their...