Customer Relationship Manager

The Blinc Group - a leading designer, developer, and supplier of premium vaping hardware to the legal cannabis industry - has an opening for a Customer Relationship Manager.

The Blinc Group’s Customer Relationship Manager is a strategic and supportive partner for our customers. This role focuses on customer relationship building, addressing customer concerns and questions, providing product information or technical support, and acting as backup support with sales functions while sales is in client-facing engagements for the purpose of maintaining exceptional client response times. While the Customer Relationship Manager works very closely with the Sales Team, they report to the Chief Executive Officer.

Responsibilities include but are not limited to:

• Serve as a day-to-day contact for assigned key accounts, building trust and rapport with salespeople and clients
• Work cross-functionally to follow and maintain the new client...

The Customer Relationship Manager will be responsible for the growth, success, and satisfaction of our clients. This is a multi-faceted role where responsibilities span across growing accounts, upselling new product features, preventing churn, the management of client’s payroll and timesheet systems’ integrations with Tapcheck, and more. This is a highly collaborative role working across the onboarding team, Sales, Partnership, Product, and other client-facing teams. 

What You’ll Do:

• Be the primary point of contact for an assigned book of business and build strong relationships with key stakeholders
• Provide exceptional customer support. This includes project managing, addressing, and resolving client inquiries and technical issues
• Monitor client usage and engagement, identifying potential upsell, referral, and expansion opportunities
• Grow employee registrations on the Tapcheck platform
• Manage the maintenance of employer’s...

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Note: The following job description is directly for the job the client is hiring for.

Requirements

Responsibilities:

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