Customer Relations Specialist

Company Overview: As a fast-growing company, Stanford Advanced Materials is looking for a self-driven and ambitious Customer Relations Specialist to join our team. The Customer Relationship Specialist should have a strong background in retail to join our team and help us build and maintain strong relationships with our valued clients. The ideal candidate will possess excellent administrative skills, a detail-oriented mindset, and experience in handling various customer relations tasks.

Key Responsibilities

Customer Interaction/Relation: 

• Engage with customers through various channels, including phone, email, and ERP systems.
• Build and maintain relationships with customers, addressing any issues that arise

Sales and Upselling: 

• Proactively recommend additional products to customers, focusing on upselling.

Quotation Management:

• Regularly create and manage...

Customer Service Representative Job Description

Our client is seeking individuals to join their team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer service and support calls as well as data entry. Daily, this role will require you to:  

• Answer customer service phone calls and emails, and either resolve the issue or escalate the call to the next level.
• Document records of customer interactions, transactions, and inquiries.
• Provide resolution to any complaints and escalate, as necessary.
• Refer unresolved customer issues to designated departments for further investigation.
• Enter new customers in multiple software systems using submitted account paperwork.
• Enter consumer refunds in a timely and accurate fashion.
• Enter and track customer hardware service requests (RMA’s).
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