Customer Relations Specialist

Join Foley and help motor carriers thrive!

We're hiring a Remote Customer Service - Compliance Customer Service Agent.

Location: Remote (Residents of MA, SC, GA, FL, TX are welcome to apply!)

Hours: Full-time, Monday-Friday, 8 am - 8 pm EST (Evening availability required, including two evening shifts per week)

Starting Pay: $18.25 per hour

Possible start date by Dec 2024-Jan 2025

About Foley

At Foley, we believe that missions are accomplished with people, driving towards a greater purpose. We have been a trusted partner to motor carriers of all sizes, offering a technologically advanced approach to DOT compliance that automates many of the background screening and compliance requirements.

• We help our customers stay compliant and thrive.
• We're a trusted partner to motor carriers, simplifying DOT compliance and...

Customer Service Representative Job Description

Our client is seeking individuals to join their team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer service and support calls as well as data entry. Daily, this role will require you to:  

• Answer customer service phone calls and emails, and either resolve the issue or escalate the call to the next level.
• Document records of customer interactions, transactions, and inquiries.
• Provide resolution to any complaints and escalate, as necessary.
• Refer unresolved customer issues to designated departments for further investigation.
• Enter new customers in multiple software systems using submitted account paperwork.
• Enter consumer refunds in a timely and accurate fashion.
• Enter and track customer hardware service requests (RMA’s).
...