Full-time
Customer Operations Coordinator
Spindrift
Newton, massachusetts
Responsibilities
- Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
- Coordinate outbound shipments with warehouses, freight partners, and internal supply chain team to ensure shipments are executed on time and in full.
- Track outbound shipments to verify timely fulfillment, delivery, and invoice creation.
- Maintain effective communication with Sales team and customers to resolve issues/challenges.
- Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
- Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
- Identify opportunities to improve procedures and policies that add value to the...