Customer Onboarding Representative

Who are we?

iClassPro is the world’s leading class management software solution for children’s activity centers. Our goal is to solve the dilemma most every business owner in the industry experiences — how to spend less time running a gym, swim, dance or cheer business and get back to coaching, teaching, and supporting their mission. Today, we’re proud to serve thousands of these businesses around the world with quality-driven software that helps them operate more efficiently, earn more revenue, and drive future success.

We distinguish ourselves through our Core Values.  More than just words, they are the essential parts of our character that constantly take iClassPro to the next level. Do you have the qualities that it takes to work at iClassPro?

·         Commitment to Excellence

·         Commitment to Customer...

Purpose:

The Onboarding Representative will play a crucial role in providing exceptional customer service and ensuring a smooth onboarding experience for new customers. This position requires a strong attention to detail, excellent communication skills, and the ability to quickly learn and navigate our software.

Duties and Responsibilities:

• Form new and continue existing relationships with companies in the customer database by maintaining phone and email contact and addressing issues or problems as they arise.
• Maintain a strong understanding of product features and technical specifications.
• Contribute to new methods or strategies to help the sales team reach monthly goals and drive subscription and upgrade growth.
• Provide customer product demonstrations and education on the features and benefits of each of our products offered.
• Identify customer needs and requirements.
• Manage customer records and track...

Purpose:

The Onboarding Representative will play a crucial role in providing exceptional customer service and ensuring a smooth onboarding experience for new customers. This position requires a strong attention to detail, excellent communication skills, and the ability to quickly learn and navigate our software.

Duties and Responsibilities:

• Form new and continue existing relationships with companies in the customer database by maintaining phone and email contact and addressing issues or problems as they arise.
• Maintain a strong understanding of product features and technical specifications.
• Contribute to new methods or strategies to help the sales team reach monthly goals and drive subscription and upgrade growth.
• Provide customer product demonstrations and education on the features and benefits of each of our products offered.
• Identify customer needs and requirements.
• Manage customer records and track...