Customer Insight Manager - Remote in the USA

Customer Insight Manager – 100% Remote in the USA

PetLab Co. is the world leader in DTC pet supplements with 50%+ market share, 9-figure revenue, profitable and rapidly growing with ambitious plans for global expansion. We are a growing business focused on understanding our customers to improve their journey and optimize conversion rates (CR%) and lifetime value (LTV). We're looking for a hands-on, insight-driven Customer Insight Manager to gather customer feedback and data at key touchpoints in their journey. This role is critical for understanding customer expectations, identifying pain points, and collaborating across teams to enhance customer retention and loyalty. If you’re passionate about using customer insight to drive brand improvement and business growth, then this might be the perfect fit.

The ideal candidate has experience in both qualitative and quantitative research methods and thrives in an environment that values customer feedback to...