Customer Experience & Operations Manager

The Laundry Place is seeking a highly motivated and experienced Customer Experience & Operations Manager to join our team. As the Customer Experience & Operations Manager, you will be responsible for ensuring that our customers have a positive experience while using our laundry facilities and managing the day-to-day operations of our facilities. This role requires an individual with strong leadership skills, a customer-centric mindset, and a passion for delivering exceptional service.

Responsibilities:

• Oversee the day-to-day operations of multiple laundry facilities
• Ensure that facilities are clean, organized, and well-maintained
• Handle direct customer inquiries, concerns, requests, issues and complaints in a professional and timely manner
• Train and develop staff members to provide top-notch customer service
• Monitor and evaluate staff performance and provide feedback for improvement
• Implement and enforce...