Customer Experience Lead

Hello potential future Yellowbird team member. I’m glad you found us. We’ve been waiting for you. You see, Yellowbird isn’t just a hot sauce company. It’s a symbol to the world that you have great taste—in food, flavor, and creative expression. This experience means everything to us. 

For that reason we’re seeking a Customer Experience Lead to oversee our brand's commitment to offering an unparalleled customer journey. You will be in charge of the development and execution of ongoing company-wide initiatives that improve customer relationships and brand loyalty. You have excellent leadership and planning skills and can come up with goals that help improve the customer experience at Yellowbird. You will be responsible for overseeing the progress of different departments, ensuring everyone is working to meet these goals and objectives.

Teamwork is at the heart of everything we do. As our Customer Experience Lead, you'll be a pivotal team player, working...

Whimsical is the interconnected workspace for projects, docs, and visual collaboration. 10k+ teams — from startups to the Fortune 100 — use Whimsical to centralize their ideas, plans, docs, and tasks. Whimsical is the answer to using multiple disconnected tools that create productivity-killing confusion, friction, and silos.

About the role

We are looking for an experienced Customer Experience Lead to join our nimble team of 30. You will be responsible for building and maintaining strong relationships with our customers. You will manage the renewals of our key accounts, develop the retention and growth strategy for each account. You will serve as the main point of contact for their needs, providing exceptional support, guidance, and strategic insights to help maximize the value they get from Whimsical. You will help advocate for customer needs internally at Whimsical, and work to help influence the product roadmap.

This is a unique role that requires an...