Customer Care Center Specialist

Our partner is seeking a Customer Care Center Specialist for a position located in Canton, NY. The role focuses on delivering high-quality financial services and products with personalized customer care. The selected candidate will enjoy competitive compensation, benefits, and opportunities for professional growth in an equal-opportunity workplace.

Responsibilities:

• Answer incoming bank calls and assist callers in accordance with customer service standards.
• Provide technical support for Customer Care Center products and services.
• Address basic deposit and loan inquiries from customers.
• Ensure compliance with laws, regulations, and internal policies.
• Assist customers with Quicken/QuickBooks and handle Regulation E claims.
• Perform various clerical duties and provide support to achieve departmental goals.

Requirements

• Call center or customer...