Customer Care Associate

This is an exciting opportunity available for a motivated team player to help drive the customer success of our health & wellness consumer products. Be a part of a growing company that is well-targeted to a values-driven community and based on integrity and product value.

Enviromedica is a fast-growing natural products innovator, manufacturer and distributor located in North Austin, Texas. We have built out a beautiful facility which includes plenty of natural light and an open modern design.

Position Overview

A Customer Care Associate, or CCA, will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face, with accuracy and efficiency.

The best CCAs are genuinely excited to help customers, they’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary....

*** We welcome all USA-based talent to apply, This hourly position will traditionally work the hours of 8am to 6pm CT with a 1-hour lunch taken within this timeframe (start time may vary). Days of the week are typically Mon-Fri, but could flex to Sun-Thurs, or Tues-Sat.***

As a Customer Care Associate, you will play a crucial role in delivering exceptional customer support to our enterprise customers and their employees. Your main objective will be to provide prompt and accurate responses to incoming inquiries, resolve or refer associated issues, and balance ongoing programs and events. Additionally, you will be trained to have a strong understanding of our databases and products and contribute to internal communications, documentation, and notes. You will also utilize various systems and software to troubleshoot, identify, and escalate customer issues, and collaborate on end-user solutions to meet our customers' fundamental survey needs.

Things You Will...

JourneyPure, a leading provider of addiction treatment and mental health services, is looking for a Customer Care Associate to join our team. As a Customer Care Associate at JourneyPure, you will play a crucial role in delivering exceptional customer service to our clients.

In this role, you will handle incoming inquiries from clients and their families, addressing their concerns and answering any questions they may have. You will provide information about our services, verify insurance coverage, and assist with the admissions process. Your ability to empathize, communicate effectively, and provide accurate information will ensure a positive experience for our clients and contribute to their journey towards recovery.

Responsibilities

• Respond to incoming calls, emails, and other inquiries from clients and their families
• Provide information about our treatment programs and services
• Verify insurance coverage and assist with insurance...