Customer Assistant Manager

The Customer Assistant Manager at The Willows Communications plays a crucial role in ensuring exceptional customer service and satisfaction. This position involves assisting the Customer Manager in leading the customer service team, managing inquiries, and implementing effective strategies to enhance the customer experience.

Responsibilities

• Assists in overseeing daily customer service operations, ensuring a high level of service is consistently delivered.

• Supports the Customer Manager in developing and implementing customer service policies and procedures to improve efficiency and effectiveness.

• Trains, mentors, and evaluates customer service team members, fostering a culture of growth and development.

• Handles escalated customer inquiries and complaints with professionalism, ensuring prompt and satisfactory resolutions.

• Monitors customer interactions and service metrics to identify trends...

As your leadership responsibilities expand, you will see how your influence impacts the business and your team's success.

Assistant Manager Responsibilities:

Effectively communicate goals, promotions, business updates, etc

Lead the overall positive and collaborative family environment

Success Factors:

Leads by example with high standards in customer service, cleanliness and quality

utilizes resources for effective training and development of team

builds a team through selecting and onboarding new hires

Goal-oriented leader that enjoys a fast-pace environment

Values customer service and positively impacting our guest's experience

Practices high quality food and cleanliness...