Custody Support Associate

We are looking for a Custody Support Associate on our Client Services team that has a passion to help our clients by providing exceptional support and service for our suite of bitcoin financial services. Because Unchained is dedicated to helping individuals and businesses hold their own bitcoin private keys, a lot of what we’re building and supporting is novel. Candidates with prior experience in bitcoin self-custody—especially multisig—are preferred, and basic bitcoin technical understanding is necessary.

The Custody Support Associate role is an integral part of our Client Services team and reports directly to the Vice President of Custody Support. In this role you will manage client support issues, triage requests across multiple channels including email, phone, and video calls, and directly assist with client onboarding through our Concierge onboarding service. This includes, but is not limited to, technical hardware wallet support,...